Canada Data

If your organization has been slightly behind the curve in your digital transformation, there’s good news: Automation is more accessible than ever. Thanks to innovative companies, automation is also becoming easier to implement. As we head into Q2 2023, here are five automation technologies your ...

Customer engagements are diverse. Organizations engage with their customers via email, phone, social media DMs, and web chat. Humans lead some conversations, while chatbots and virtual agents drive others.

Customers themselves are leading the way. 83% of customers say “convenience” is the number ...

The first step is to identify the goals you want to achieve by conducting an analysis. Perhaps you want to better understand a specific business process within your organization. Or your efforts may be part of a larger initiative, such as integrating automation into all processes across the ...

Hyperautomation is like having an advanced culinary assistant that knows not only the basics, but also your preferences, adjusts recipes on the fly, and proactively manages the entire cooking process.

You can assign the human assistant more complex tasks, like your recipe collection, dietary ...

Process templates don't just provide predefined templates; they allow you to save your own processes as templates.

After you create or edit a process, you can save it as a template that you can reuse in the future. With this feature, organizations can create a library of custom templates that match ...

Unstructured data is difficult to process and organize because it does not have a predefined format. Think about the different types of documents such as employee contracts, vendor agreements, onboarding documents, etc. They all have different formats.

To bring structure to these unstructured ...

There are many different types of process maps. Which one you use depends largely on the type of process you want to map and your business goals. Here are some commonly used types of process maps.

Basic Organization Chart
A basic flowchart is useful for creating a simple map that illustrates the ...

By 2024, organizations will develop and launch 8 out of 10 applications using low-code technologies . At the helm is a new squadron of non-IT-trained employees called “citizen developers.” Using low-code tools, sales executives, marketers, and customer service agents are helping drive digital ...

Simply put, productivity is about doing more with less. In software companies, it’s about growing by using resources wisely. Keep an eye on these key metrics:

Customer Acquisition Costs: How Much Does It Cost to Get New Business?
Revenue per employee: What is the added value of each team member ...

Business process automation (BPA) has been at the forefront of the most transformative technologies for businesses for years. However, traditional approaches to process automation often require specialized programming skills, limiting the scope for tackling new ideas.

Even for the most well-staffed ...