What is a teleoperator?
The teleoperator is the professional who is in charge of serving the latvia phone number data clients of a company, by telephone. On the one hand, this specialist answers the calls of the users, resolving their doubts, incidents and complaints. On the other hand, he makes calls to announce the launch of new products and/or services, as well as the latest offers of the company. Sometimes, and depending on the sector, the teleoperator will also offer technological support, being, in this case, a specialized teleoperator.
Why is it a job with a future?
E -commerce or online sales are growing at an extraordinary rate. We have less and less time to go shopping and doing so online has become the solution. In this context, there are few opportunities for direct contact between the brand and the consumer, so companies need a customer service that acts as an emotional link. This is a service that is usually outsourced to so-called contact center companies.
Thus, Contact Center companies are expanding and continually demand personnel.
Also, if you don't have much experience or you lost your job a long time ago, working as a teleoperator may be interesting for you, since employers don't usually require experience. Training is provided by the company in question.
In general, the functions of a teleoperator are the issuance and/or reception of calls, with the following purpose:
Attracting new customers.
Loyalty and retention of existing customers.
Resolution of common incidents.
Technological support or resolution of complex incidents, in the case of specialized teleoperators.
In addition to these functions, teleoperators are usually responsible for updating databases and monitoring and following up on clients.
