Welcome to the world of social media crisis management. Can you fully avoid entering it? Probably not. Can you minimize its impact? You sure can, once you’re armed with some useful social media crisis management tips and practices.
And here’s where we come with a helping hand. Check cambodia whatsapp number out the best practices followed by brands all over the world, examples they set, and mistakes they’ve made. Your guide to social media crisis management starts right now.
What is a Social Media Crisis?
A social media crisis is the aftermath of an event on social media concerning the reputation of a brand, an individual, or a product. The issue often escalates on social media and is then naturally transferred to other areas online or even offline. It also may start quite inauspiciously by a single photo or a comment, but can spread like wildfire in no time – so it’s important to keep an eye on its growth.
How to differentiate a social media crisis from just constructive feedback or a nasty complaint? It may not be so straightforward, but it’s all about the impact.
