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How to use WhatsApp Business API for order confirmation?
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In the e-commerce industry, consumers want to be informed about every step of their order. About 60% of customers expect businesses to send them updates about their orders.
Just as detailed shipping confirmation messages give you the power to manage their expectations and ignore negative reviews from dissatisfied customers, continually engaging your customers in indonesia mobile phone numbers database the order delivery cycle could help to overlook these issues by proactively addressing their post-purchase anxiety.
Unsurprisingly, according to the study, customer satisfaction scores increased by 50% after deploying WhatsApp as a messaging channel. Automating order confirmation and shipping details via WhatsApp is transforming the way businesses interact with their customers.
Let’s reveal how to use WhatsApp Business API to simplify the order confirmation process and shipping updates to keep your customers informed every step of the way.
WhatsApp Business API Overview
WhatsApp Business API is an ideal tool for businesses that want to provide top-notch customer services. It offers effective real-time tracking and notification options, making it easy to update order dates. Additionally, businesses can link the API to their existing system and send automated WhatsApp notifications in real-time.
With this platform, businesses can provide timely updates and seamless interaction between chatbots and human interaction. They use the capabilities of WhatsApp Business API to stay ahead of the competition and increase their efficiency.
