what it is and how to manage it

[ishanijerin1]

The telecommunications service order is a procedure that on the ground serves as support for the work carried out, which also optimizes equipment management, facilitates task planning and ensures an organized flow in internal processes.

If you are interested in improving the management of your company and providing a more efficient service, read on to discover what a telecommunications service order is , why it is important and how to implement it effectively in your organization.

What is a telecommunications service order?
The telecommunications service order is an essential phone data document that records all activities carried out by a company to provide technical services. Therefore, it is also a guide for technicians that details procedures and serves as an official report.

Now, it is actually used mainly to document work such as the replacement of parts, repairs or even to plan pending tasks, being a key tool in both preventive and corrective maintenance.

How important are service orders in telecommunications?
As we have already mentioned, telecommunications service orders play a crucial role in ensuring efficiency, organization and transparency in the provision of technical services.

But, how do you do it? To answer this, we have to look at its benefits:

Efficient financial management : facilitating precise control of resources allocated to each team, allowing for better pre-supposed planning.

Optimization of the technical schedule : helps organize the schedules of technicians, which improves the distribution of visits and reduces dead time.

Reduction of errors and waste : avoiding rework and losses that could arise due to lack of information or inadequate coordination.

Inventory control : by recording the use of items and materials, it allows continuous monitoring of stock, avoiding shortages or surpluses.

Proof of service : acts as formal support for the work carried out, which minimizes possible conflicts or misunderstandings with customers.

In this sense, they are resources that on the ground guarantee the correct development of technical tasks, but that also optimize internal processes and strengthen relationships with customers by offering transparency and verifiable results.

What should a telecommunications service order contain?
As is evident, a Telecom service order must include key information needed to plan, execute and document a technical service in a clear and efficient manner. Therefore, it is essential that it contains:

telecom service order

1. Identification of the service order
A code is the unique number that allows you to identify it in the system. In addition to closing the issue and closing the limit for the completion of the service.

2. Customer data
With customer information such as name or company name, identification number (such as CPF/CNPJ), full address and contact details.

3. Description and type of service
Here you will find details of the requested service, such as the installation, maintenance or repair process. Describing in a technical and specific way the service to be performed and the equipment involved.

4. Technical information and equipment
A section that must contain technical specifications of the installed equipment, such as frequency, bandwidth or other parameters.

This is the exact location from where the service and materials and tools required to complete the task will be carried out.

5. Responsible team and special instructions
It is very important that the telecommunications service order also influences the identification of the responsible technician(s) and contacts of each person.

If you require particular instructions on security, accessibility or other specific aspects of the site, these must also be present.

6. Execution and test checklist
Here we add the specific tasks that must be completed during the service. As well as the necessary tests to check the quality of the work, such as signal or speed measurements.

7. Confirmation and subscriptions
In the final stage of the order, the signature of the responsible technician must be established as the consistency of the completion of the work and the confirmation of the client to validate the acceptance of the service performed.

8. Observations and service history
Finally, leave space to include additional notes or comments about the service. And, if it applies, the history of previous services carried out on the same site.

How to manage work schedules?
At this point, you know what you need to have a telecommunications service order; However, we lack something key to explain: how to manage them in your organization to guarantee its effectiveness, transparency and agility in the provision of services.

Set the format
The first step is to choose an appropriate format for the work order; for example you can consider:

Paper: although it is traditional, it is not recommended due to the risk of losses, errors and the need for subsequent digitalization .

Word or Excel documents: more reliable than paper, but limited for attaching evidence such as photos and dependent on the internet to share information.

Specialized digital systems: they are the best option, which allows completely digital management and advanced functions such as:

Insertion of photos in real time.

Cloud storage.

Offline access and editing.

Standardize the document
Uniformity in work orders ensures that technicians follow a consistent procedure, facilitating filling and subsequent revision. In this sense, you can take these aspects into account to achieve this:

Design a common structure with mandatory fields such as customer data, service description, and task verification.

Create specific models according to the type of service or equipment to be served.

Use digital systems that allow you to configure mandatory fields to avoid omissions in the registry.

Implement a specialized management system
Digital systems on the ground facilitate the creation of work orders, optimizing general management . Among its main advantages:

Allows you to program recurring activities in advance.

Save time and reduce errors in the information record.

Provides visibility into the status of tasks (pending, in progress or completed).

Improves coordination by distributing responsibilities even from distant locations.

Do you want to know a system that allows you to do all this and more?

Discover SYDLE ONE
Efficiently managing key service orders to optimize telecommunications processes, and tools like SYDLE ONE make it possible .

This system integrates the administration of charges, requests, subscriptions and service orders into a single platform , offering advanced billing solutions, integrations with essential services and a centralized view of customers.

With SYDLE ONE , your company can simplify its operations, reduce errors and increase productivity, transforming the way it manages its services.