SAC 4.0: your relationship with customers has just been updated

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The dreaded telephone waiting list no longer has a place in SAC 4.0 . Customer service must go far beyond a maze of options at the call center, or an email that is answered when the solution no longer matters.

At some point, you must have come across someone close to you who used social media to express their dissatisfaction with a service estonia mobile database product, or perhaps you yourself have received messages from customers on your company's social media demanding urgent service. Without a doubt, the dynamics between consumers and brands have changed, leaving behind passivity and making room for a new level of interaction.

To face both challenging situations and provide incredible experiences, it is essential that your company adopts SAC 4.0 , a reality that cannot be ignored. Read on to find out how