Esendex offers the possibility, in addition to sending SMS, also to receive messages, thanks to the SMS reception service . What does it consist of? The possibility of receiving incoming SMS messages and viewing them within the platform, thus establishing a dialogue with your customer base. It is therefore essential to fully understand all the possibilities that a Reception Service offers to companies. Among the actions that the Esendex SMS Automation service allows is the setting of automatic response SMS . Let's see how it works.
SMS Automation: How to Set Up Automatic SMS Replies and More
SMS Automation is a service, available on the Esendex platform, that allows you to automatically manage a series of activities in relation to received messages , by setting specific rules and filters.
The actions that you can have the system perform automatically are mainly of 3 types:
Saving/deleting the mobile number from the address book : the customer sends an SMS to subscribe to a list and his number is automatically recorded in the address book;
Message forwarding : the SMS received by the customer is automatically forwarded, for example, to a previously set email address;
Auto-reply : When a customer sends an SMS, they argentina phone number data will receive an automatic response, previously set up.
In this post we focus on this last important action: setting up automatic SMS responses. We will first illustrate how to create rules and then we will give some practical examples of automatic responses.
Rules and Filters: Set up responses quickly and easily
automatic SMS forwarding
To be able to set the actions just listed and tell the system how to proceed, simply go to the SMS Reception > SMS Automation section of the Esendex platform and create a “New Rule” .
For each rule, in addition to an identifying name and execution priority order (called position ), it will also be possible to indicate any FILTERS .
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