Plan how each piece of Telegram data will map to specific fields in your CRM

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Rajulk985
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Joined: Tue Dec 17, 2024 3:23 am

Plan how each piece of Telegram data will map to specific fields in your CRM

Post by Rajulk985 »

Data sent to CRM and simultaneously to your webinar platform (e.g., Zoom, GoToWebinar).
CRM enrolls registrant into a pre-event Telegram reminder sequence and a post-event follow-up sequence.
Benefit: Streamlined event logistics, improved attendance, automated post-event engagement.
Key Considerations for a Successful Integration in 2025
Data Privacy & Compliance (GDPR, PDPO, etc.):

Consent: Crucial. Ensure explicit, informed consent for all data collected via Telegram and transferred to CRM, especially for marketing.
Privacy Policy: Clearly articulate your data handling practices in your Privacy Policy, including data transfer to CRM and third-party tools.
Data Processing Agreements (DPAs): Have DPAs in place with your CRM provider and any integration platforms (like Zapier) to ensure they comply with data protection laws.
Data Minimization: Only collect and transfer the data that is genuinely necessary for your defined purposes.
Data Retention: Align data retention policies between Telegram data and CRM data.
Data Mapping Strategy:

Use custom fields in your CRM to store unique spain telegram mobile phone number list Telegram-specific data (e.g., Telegram User ID, last Telegram interaction date).
Duplicate Management:

Implement robust duplicate detection and merging rules in your CRM to avoid creating redundant customer records when syncing from Telegram.
Use Telegram User ID as a primary unique identifier.
Error Handling & Monitoring:

Set up alerts for failed integrations or data synchronization errors.
Regularly monitor your Zapier task history or custom integration logs.
Scalability:

Ensure your chosen integration method and CRM can handle the volume of Telegram interactions and data you anticipate.
User Experience (UX):

Even with automation, ensure the Telegram user experience remains natural, helpful, and not overtly "robotic."
Training Your Team:

Educate your sales, marketing, and support teams on how Telegram data appears in the CRM and how to leverage it effectively.
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