Crisis management response and communication metrics

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we move into measuring how good your organization is at responding to specific crisis events to see if your hard work in preparation and planning paid off:

Time to initial response
Think of “Time to Initial Response” as how fast you hit the ground brazil hot telegram running when a crisis strikes. It’s about measuring the minutes — or seconds — it takes for your team to respond after a crisis is identified.



You track this KPI by noting when a crisis is reported and when your response starts. It’s different from other metrics because it’s all about speed. A fast response can differentiate between a minor hiccup and a full-blown disaster. It shows you how attentive your staff are at spotting errors and applying their crisis training skills.