But beyond recruitment processes, intelligent agents can also assist HR professionals in their day-to-day tasks. For example, IBM has created Watsonx Orchestrate , a variety of AI agents that can handle time off, payroll, and benefits such as health insurance. They can even answer professionals' frequently asked questions and offer personalized guidance.
Sales and digital marketing
The applications of AI in this case are immense, from content creation and lead organization to marketing campaign optimization. But intelligent agents go further and can adjust strategies in real time based on performance data or interact live with customers based on their individual behavior and preferences.
HubSpot, for example, has developed a content czech republic telegram database within Breeze (its internal AI) that can assist teams with various marketing-related tasks and copy generation. It learns each company's brand tone and leverages CRM data to personalize content in real time, autofill forms, and tailor messages to the company's ideal customer.
Security
Traditional AI can only detect the threats it has been trained to detect. Therefore, it can only identify anomalous patterns or automate alerts. AI Agents, on the other hand, can continuously monitor the environment and correlate events to take immediate action autonomously if necessary. Furthermore, they learn from new attacks and adapt to the environment, making them less rigid than traditional AI systems.
Microsoft recently launched Security Copilot , a comprehensive AI-powered security platform designed to empower security professionals to detect, investigate, and respond to incidents more accurately and quickly. Now, they've implemented AI Agents into the platform to specialize in critical areas of online security and act autonomously.
Finance and accounting
Intelligent agents can, for example, adapt to changes in accounting regulations and offer more personalized, proactive, and up-to-date financial management services. They can analyze workflows in real time, making them much more strategic tools and less prone to errors.
The Payhawk platform has developed AI Agents for CFOs that can analyze expense documents and detect anomalies, as well as interact with team professionals to make monthly closings faster and more efficient.
Customer Service
The most basic chatbots are trained to provide predefined answers to frequently asked customer questions. AI Agents, on the other hand, can conduct more complex conversations more fluidly, adapting to the context. They also learn from previous interactions and continually improve the quality of their service. Some can even understand the intent and sentiment of the customer they interact with to offer a more human experience. Additionally, there are platforms equipped with AI voice agents so that customers are served by intelligent agents using voice rather than written input.
Once again, within Breeze (HubSpot's AI), the company has developed an intelligent agent specialized in customer service designed to increase the productivity of professionals in this sector. It's capable of using all the company's information and existing documentation to develop its responses, as well as learning from each interaction, and can be integrated into WhatsApp, Facebook Messenger, and email.