Organizations Have An Increasingly Greater

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It Is Better To Consult And Spend Time Reflecting On The Answer Than To Regret It Later. - Do Not Let Too Much Time Pass Before Responding, Social Networks Demand Immediacy. Social Networks Are Immediate, So It Is Not Advisable To Make The Client Wait Too Long. It Is Better To Indicate That The Request Is Being Consulted And Provide The Response In A Second Comment Than To Remain Silent. - Poses Possible And Real Solutions To The Client's Incident. An Attitude Of Active Listening, Facilitation And Predisposition To Offer Solutions Will Calm The Dissatisfied Customer.

Social Networks Have Brought About A Revolution turkey email list In Customer Service. Presence In The Online Environment, Through Corporate Websites But Also On Social Networks Such As Facebook And Twitter. In Fact, Presence On Social Networks Is Considered Essential If We Want To Stay Up To Date With What Is Said About Our Company, Positive And Negative, To Know It In Time And Be Able To Act. Negative Criticism And Comments On Social Networks Are Part Of The Risks That The Company Must Assume When Planning Its Presence In This Area.

The Department Or Person In Charge Of Managing Comments On The Company's Social Networks Must Be Prepared To React Quickly And Almost Immediately But Assertively. We Recover And Adapt The Figure Of The Crisis Cabinet Here, Because Poor Management Of Criticism Can Call Into Question The Image Of The Company. The Company's Reputation Is At Stake. These Basic Tips Can Be Applied In Almost All Cases Of Complaints And Claims. Following This Philosophy We Will Minimize The Damage That Public Criticism Can Cause To Our Image, Because Just As The Negative Comment Becomes Public, So Does Our Management Capacity And Our Excellence In Customer Service.