Smart home for smart owners
Posted: Thu Dec 26, 2024 4:47 am
the chatbot designer. It combines requests from messengers and social networks on one platform and automates communication using scenarios.
The chatbot offers the user to select a topic for contacting the clinic from several options (“Make an appointment”, “Reschedule or cancel an appointment”, “Ask a question”, “Request a call”) and develops a dialogue based on the selected option.
Just like the Voice Robot, it can answer the user's most popular questions, record viber database his appointment or perform other routine tasks. At the same time, the user can call the manager to the chat at any time, and he will give more detailed advice.
Thus, the chatbot simplifies work with requests and at the same time improves the quality of customer service. It responds to all requests instantly, 24/7, and never forgets to save data in the CRM.
Results
The introduction of the tools helped the medical center significantly improve the standards of handling requests:
The response speed to requests became instantaneous, and all requests began to be processed around the clock;
The number of missed calls decreased from 15% to 2%;
The flow of processed requests increased by 2.5 times.
All this helped the company develop and scale its business and at the same time helped reduce costs for call center specialists.
The chatbot offers the user to select a topic for contacting the clinic from several options (“Make an appointment”, “Reschedule or cancel an appointment”, “Ask a question”, “Request a call”) and develops a dialogue based on the selected option.
Just like the Voice Robot, it can answer the user's most popular questions, record viber database his appointment or perform other routine tasks. At the same time, the user can call the manager to the chat at any time, and he will give more detailed advice.
Thus, the chatbot simplifies work with requests and at the same time improves the quality of customer service. It responds to all requests instantly, 24/7, and never forgets to save data in the CRM.
Results
The introduction of the tools helped the medical center significantly improve the standards of handling requests:
The response speed to requests became instantaneous, and all requests began to be processed around the clock;
The number of missed calls decreased from 15% to 2%;
The flow of processed requests increased by 2.5 times.
All this helped the company develop and scale its business and at the same time helped reduce costs for call center specialists.