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5. Servant Leadership Within business leadership styles, the concept of leading by serving others first may seem contradictory. But when Robert K. Greenleaf first shared what The New York Times called “ a humanist philosophy for business people ,” he believed that servant leadership would ultimately provide organizations with a path through times of stress and conflict.

In an essay titled “The Servant as Leader,” Greenleaf wrote that by putting other people first, “one is always looking, listening, and anticipating that a better wheel for these times is in the making.” Characteristics of servant leadership Dealing with situations with humility, acceptance and compassion.

Active listening and open communication. Honest and constructive feedback. Receptive lebanon mobile phone numbers database to new ideas and ways of thinking. Encourage team building and collaboration. Challenge and support team members to reach their highest potential. Delegate authority so that others can make decisions and manage their work themselves.

Commitment to the personal and professional development of team members. When to use servant leadership? Herb Kelleher embodied servant leadership. The co-founder of Southwest Airlines—later CEO and chairman—was a legendary leader remembered for helping his followers grow and succeed.

As author Bill Taylor eulogized him in the Harvard Business Review : “In a company dedicated to giving its customers the ‘freedom to fly,’ Kelleher and his colleagues identified the ‘eight freedoms’ that defined life inside an airline, from ‘the freedom to learn and grow’ to ‘the freedom to create financial security’ to ‘the freedom to innovate and create.