The tools for managing the catalogue are similar to those in the mobile version. However, it may be more convenient to upload images , edit descriptions or adjust prices from the computer. In addition, the "Price with offer" field for products is not always available and is usually easier to find on the desktop version.
Contact Labels
The WhatsApp Business app includes labels to make it easier to manage messages based on custom criteria. These labels allow you to group contacts according to criteria such as “New Customer”, “Follow-up”, “Paid”, etc., as well as create your own categories.
Remember that segmented shipments are essential if you want to use the WhatsApp Business platform to send marketing campaigns or mass messages .
The process is very similar on mobile and on WhatsApp Business Web for PC: go to the chat drop-down menu, click on “Label chat”, select one or more conversations and apply one or more labels to them. Then, the top menu allows you to filter conversations by labels.
Whatsapp Business web for PC - Tag contact 2 steps
Limitations of WhatsApp Business Web on PC
While the WhatsApp web app and desktop version make it belgium telegram data easy to manage conversations, the mobile phone remains the core of a WhatsApp Business account and is required for certain operations:
Away and welcome messages are automatic responses that are set up based on schedules or availability, but these options can only be activated or modified from a mobile device.
On the other hand, if you use the WhatsApp Business API, you will be able to access more marketing automation possibilities , such as abandoned cart reminders or personalized notifications, and you will use the device of your choice to configure them (usually a PC).
Contact management
In the desktop version of the WhatsApp Business app, it is not possible to add, edit or delete contacts . Contacts are linked to a Google or Apple account and are managed from the mobile phone's operating system (Android, iOS or similar).
For a more complete integration, the API connects the contact list to a CRM system , unifying all customer data into a single platform.
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