Improve the quality of customer service
Posted: Mon Jan 06, 2025 5:13 am
When we make a purchase or use a service, we expect to receive quality service and to feel valued and respected as customers. However, it is likely that at some point in our lives as consumers we have had unsatisfactory experiences.
Therefore, customer experience can influence the image we have of an organization . This perception, whether positive or negative, will be decisive for the future of the relationship with that company.
Keep reading to find out how you should act to achieve the best image in your business relationships.
A satisfied customer's reaction is a sign that the company has met or exceeded their expectations, however, a dissatisfied customer is a sign that they did not receive what they expected, and this can have a negative impact on the business. First, the consumer is likely to break off their relationship with the company and also share their bad experience with other people.
For this reason, it is essential that companies constantly work to improve the quality of customer service. In this post we will talk about various resources and techniques to optimize the relationship and treatment with the consumer.
Quality management in customer service
It is a continuous process that requires a guatemala phone data general strategy and the integration of all levels of the company, to guarantee a more efficient service to the customer and increase their level of satisfaction before, during and after the sale.
Nowadays, the role of the consumer does not end with making a purchase or acquiring a certain service. Expressing their comments about the service received will be very useful both for future buyers and for the company itself.
Whether or not a company's reputation is affected depends on the customer. And in today's digital age, consumer opinion spreads quickly through social media and other online mediums, so it's important for organizations to use feedback channels to find out what customers think about their products or services.
Customer Service Planning
Customer service planning involves defining how the organization will interact with the consumer and what resources are needed to offer a high quality service . If the planning is carried out correctly, important benefits can be achieved for the company:
Cost reduction.
Improves responsiveness.
Increased customer satisfaction.
Helps in short, medium and long term decision making.
Customer loyalty.
Customer satisfaction indicators
Also known as KPIs, they allow us to know the opinion that customers have regarding the service they receive and, consequently, help to identify the company's strengths and weaknesses, which provides valuable information
Therefore, customer experience can influence the image we have of an organization . This perception, whether positive or negative, will be decisive for the future of the relationship with that company.
Keep reading to find out how you should act to achieve the best image in your business relationships.
A satisfied customer's reaction is a sign that the company has met or exceeded their expectations, however, a dissatisfied customer is a sign that they did not receive what they expected, and this can have a negative impact on the business. First, the consumer is likely to break off their relationship with the company and also share their bad experience with other people.
For this reason, it is essential that companies constantly work to improve the quality of customer service. In this post we will talk about various resources and techniques to optimize the relationship and treatment with the consumer.
Quality management in customer service
It is a continuous process that requires a guatemala phone data general strategy and the integration of all levels of the company, to guarantee a more efficient service to the customer and increase their level of satisfaction before, during and after the sale.
Nowadays, the role of the consumer does not end with making a purchase or acquiring a certain service. Expressing their comments about the service received will be very useful both for future buyers and for the company itself.
Whether or not a company's reputation is affected depends on the customer. And in today's digital age, consumer opinion spreads quickly through social media and other online mediums, so it's important for organizations to use feedback channels to find out what customers think about their products or services.
Customer Service Planning
Customer service planning involves defining how the organization will interact with the consumer and what resources are needed to offer a high quality service . If the planning is carried out correctly, important benefits can be achieved for the company:
Cost reduction.
Improves responsiveness.
Increased customer satisfaction.
Helps in short, medium and long term decision making.
Customer loyalty.
Customer satisfaction indicators
Also known as KPIs, they allow us to know the opinion that customers have regarding the service they receive and, consequently, help to identify the company's strengths and weaknesses, which provides valuable information