Requires open communication with healthcare providers
Posted: Mon Jan 06, 2025 8:58 am
Dynamic and complex playing field
Hospitals are going through hectic times. Every hospital is faced with challenges such as the more efficient organization of care processes, increasing influence of health insurers, changing laws and regulations, more market forces and freedom of choice, increasing control over quality and safety and tightness on the labor market. Society expects hospitals to
provide higher quality care at lower costs per patient. In addition, there is an increasing need for hospitals to profile themselves and account for themselves, results of hospitals and doctors are increasingly measured, published publicly, compared with each other and the influence of media on, among other things, image is becoming increasingly stronger.
In this dynamic and complex playing field, hospitals try to find a good balance between these (business) issues, optimally treating and guiding patients and striving for the highest possible patient satisfaction.
Patient central
To find this balance, the principle of 'The patient is central' offers sufficient starting points. Care according to 'the patient is central' is defined as: 'care in which respect is shown for and action is taken in accordance with the preferences, needs, values and goals of individual patients.' This therefore requires the necessary knowledge about (the needs, preferences of) that patient. Who is that patient actually? The patient does not exist. There is, on the contrary, a great diversity of spain phone data patients : from docile with boundless trust in the doctor to co-director or even co-producer of their own care.
And what are the needs of these very different patients? Of course, every patient wants to receive the best possible treatment. But there are also a number of other important issues at play. The patient in 2013 :
wants to be seen as a person with a health problem, not as a carrier of a disease;
wants to be optimally informed about the (medical) condition;
wishes to actively participate in decision-making regarding his or her treatment;
wants the care provider to be able to empathize well and for mutual communication to be good;
demands consistency: regardless of who in the care team he or she is in contact with or through what medium (telephone, email, face-to-face), he or she wants to be able to trust that he or she will experience the same level of care and service in every situation.
'The patient is central' concerns 3 dimensions .
Hospitals are going through hectic times. Every hospital is faced with challenges such as the more efficient organization of care processes, increasing influence of health insurers, changing laws and regulations, more market forces and freedom of choice, increasing control over quality and safety and tightness on the labor market. Society expects hospitals to
provide higher quality care at lower costs per patient. In addition, there is an increasing need for hospitals to profile themselves and account for themselves, results of hospitals and doctors are increasingly measured, published publicly, compared with each other and the influence of media on, among other things, image is becoming increasingly stronger.
In this dynamic and complex playing field, hospitals try to find a good balance between these (business) issues, optimally treating and guiding patients and striving for the highest possible patient satisfaction.
Patient central
To find this balance, the principle of 'The patient is central' offers sufficient starting points. Care according to 'the patient is central' is defined as: 'care in which respect is shown for and action is taken in accordance with the preferences, needs, values and goals of individual patients.' This therefore requires the necessary knowledge about (the needs, preferences of) that patient. Who is that patient actually? The patient does not exist. There is, on the contrary, a great diversity of spain phone data patients : from docile with boundless trust in the doctor to co-director or even co-producer of their own care.
And what are the needs of these very different patients? Of course, every patient wants to receive the best possible treatment. But there are also a number of other important issues at play. The patient in 2013 :
wants to be seen as a person with a health problem, not as a carrier of a disease;
wants to be optimally informed about the (medical) condition;
wishes to actively participate in decision-making regarding his or her treatment;
wants the care provider to be able to empathize well and for mutual communication to be good;
demands consistency: regardless of who in the care team he or she is in contact with or through what medium (telephone, email, face-to-face), he or she wants to be able to trust that he or she will experience the same level of care and service in every situation.
'The patient is central' concerns 3 dimensions .