The problem is solved with the help of a virtual PBX
Posted: Tue Jan 28, 2025 5:43 am
To maintain profitability, it is necessary to properly set up business processes and automate them as much as possible so that processing such calls does not “eat up” profits.
Mobile number
A business phone number is used to bring the company closer to the end consumer.
A mobile number is effective for cold calling. People are more likely to answer calls from "other" mobiles than from landlines or secret numbers. With such incoming calls, customers believe that they are communicating personally with a manager, i.e., they vp communication officers email list receive personal service. This has a positive effect on conversion.
The main disadvantage is that people are wary of simple numbers. Such contact information on a corporate website looks unreliable and reduces trust. This is due to the fact that many calls from fraudsters come from such numbers: the attackers do not bother to buy "gold" or "platinum" ones.
City number
These are working phone numbers that, thanks to the code, indicate that the business belongs to a certain city or region. Therefore, when receiving an incoming call, local residents will perceive a commercial offer from another region worse. But it is not profitable for companies operating throughout Russia to maintain a separate call center for each city or region.
Local companies do not need to move their business, and in case of expansion in the area of work, it is enough to purchase an additional number with the required code.
If the number is not virtual and is purchased from a local PBX, it is more difficult to integrate it into business processes. It is better to choose a provider that provides virtual numbers with city codes. They are easier to link to a corporate cloud or local PBX, regardless of the location of the office or call center.
A city number for business is suitable for companies that focus only on local customers and provide services in one city or region. In this case, a local phone number increases audience loyalty.
Mobile number
A business phone number is used to bring the company closer to the end consumer.
A mobile number is effective for cold calling. People are more likely to answer calls from "other" mobiles than from landlines or secret numbers. With such incoming calls, customers believe that they are communicating personally with a manager, i.e., they vp communication officers email list receive personal service. This has a positive effect on conversion.
The main disadvantage is that people are wary of simple numbers. Such contact information on a corporate website looks unreliable and reduces trust. This is due to the fact that many calls from fraudsters come from such numbers: the attackers do not bother to buy "gold" or "platinum" ones.
City number
These are working phone numbers that, thanks to the code, indicate that the business belongs to a certain city or region. Therefore, when receiving an incoming call, local residents will perceive a commercial offer from another region worse. But it is not profitable for companies operating throughout Russia to maintain a separate call center for each city or region.
Local companies do not need to move their business, and in case of expansion in the area of work, it is enough to purchase an additional number with the required code.
If the number is not virtual and is purchased from a local PBX, it is more difficult to integrate it into business processes. It is better to choose a provider that provides virtual numbers with city codes. They are easier to link to a corporate cloud or local PBX, regardless of the location of the office or call center.
A city number for business is suitable for companies that focus only on local customers and provide services in one city or region. In this case, a local phone number increases audience loyalty.