The 12 best live chat software compared
Posted: Thu Dec 05, 2024 9:01 am
What makes live chat so helpful is the ability to communicate with website visitors in real time. It’s like having a dedicated customer support agent for each of your visitors.
And thanks to automated chatbots, even the smallest of teams can deliver great webchat experiences for customers.
Let’s take a look at the top live chat tools on the market and what businesses we think they’re most suitable for.
1. Brevo live chat software
Intuitive, reliable, and robust, Brevo Conversations is an all-around great iceland mobile phone numbers database choice for live chat software. Businesses of all sizes can use Conversations thanks to its easy-to-use interface. Setup is no more complicated than a simple copy/paste. From there, the drag-and-drop editor makes designing chatbot flows quick and easy.
In addition to supporting live chat on your website, Brevo Conversations allows you to handle messages from your business’s Instagram and Facebook accounts as well, bringing all your real-time customer communications under one roof!
Take a look at everything you can do with Brevo Conversations:
Chatbots scenarios (including lead capture form)
chatbot with a contact form
Targeted messages and chat triggers to proactively engage visitors
Saved replies to answer FAQs faster and more efficiently
Business hours: Set up automated away messages when you're offline
Typing insights: See what people are typing before they hit send so you’re ready with an answer
Shopping cart content insights: Drive sales with a triggered message at the right time
Chat ratings & statistics (message read, chat transcripts)
Agent grouping (by language or expertise)
Popup notifications for new messages
Brevo Conversations mobile app (available on iOS and Android)
Integrations with all popular ecommerce platforms and CMS
If you’re looking for a webchat software, try Brevo. Its forever-free plan includes everything you need to launch a chat window on your website and manage your support team.
Brevo Conversations pricing
Brevo's live chat software is free for 1 user seat and the essential tools. For advanced features like chatbots, group chats, agent notes, visitor banning, Facebook Messenger and Instagram Direct integrations, lead capture forms, and more, paid plans start at $15/month per seat.
And thanks to automated chatbots, even the smallest of teams can deliver great webchat experiences for customers.
Let’s take a look at the top live chat tools on the market and what businesses we think they’re most suitable for.
1. Brevo live chat software
Intuitive, reliable, and robust, Brevo Conversations is an all-around great iceland mobile phone numbers database choice for live chat software. Businesses of all sizes can use Conversations thanks to its easy-to-use interface. Setup is no more complicated than a simple copy/paste. From there, the drag-and-drop editor makes designing chatbot flows quick and easy.
In addition to supporting live chat on your website, Brevo Conversations allows you to handle messages from your business’s Instagram and Facebook accounts as well, bringing all your real-time customer communications under one roof!
Take a look at everything you can do with Brevo Conversations:
Chatbots scenarios (including lead capture form)
chatbot with a contact form
Targeted messages and chat triggers to proactively engage visitors
Saved replies to answer FAQs faster and more efficiently
Business hours: Set up automated away messages when you're offline
Typing insights: See what people are typing before they hit send so you’re ready with an answer
Shopping cart content insights: Drive sales with a triggered message at the right time
Chat ratings & statistics (message read, chat transcripts)
Agent grouping (by language or expertise)
Popup notifications for new messages
Brevo Conversations mobile app (available on iOS and Android)
Integrations with all popular ecommerce platforms and CMS
If you’re looking for a webchat software, try Brevo. Its forever-free plan includes everything you need to launch a chat window on your website and manage your support team.
Brevo Conversations pricing
Brevo's live chat software is free for 1 user seat and the essential tools. For advanced features like chatbots, group chats, agent notes, visitor banning, Facebook Messenger and Instagram Direct integrations, lead capture forms, and more, paid plans start at $15/month per seat.