Research shows that 86% of customers call a company multiple times to resolve their issues, and 72% say this has a negative impact on their experience.
This is where a detailed customer call log becomes essential. Documenting key details of each call ensures that all phone calls are timely, efficient, and on target.
However, accurately recording and managing these logs can be a challenge in a sea of incoming and outgoing calls.
In today's blog, we'll share the best Google Docs and Excel templates to streamline your call recording.
**What makes a good Excel call log template?
A good call log template does more than just record call details - it empowers you and your team to make informed decisions that drive sales, revenue, and growth.
Here are five key attributes to look for in an Excel call log template:
Ease of use: Choose a template that is easy to use and navigate. For example, it should allow for hassle-free data entry and pre-population of common or repetitive activities
Clean structure: Choose a template with a clean, simple structure. A log form with clear rows and columns ensures that your call logs are well-organized and easy to review
Comprehensive: Go for call log templates that are comprehensive yet concise. They should compactly capture important call log details such as customer name, contact number, and call duration
Customizability: Look for call log templates that offer sufficient customization features. For example, you should be able to edit fields, color schemes, font styles, etc. An important feature to look for is conditional formatting
Automation features: Choose a customer call log template that lets you use formulas to calculate important metrics like call volume, average call duration, and call completion rates
Read more : 8 Free Contact List Templates in Excel and ClickUpFree Excel Call Log Templates
Now that you know what makes a great business call log template, here are some of the best free call log templates you can access and use in Microsoft Excel:
1. Call Log Template by Template.net
Call log excel template by Template.net
via Szablon.net Call Log Template by country code +356, malta phone numbers Template.net is a tool designed specifically to streamline the call logging process. Whether it is incoming or outgoing calls, it allows you to log daily calls and details like date, time, duration, purpose, and follow-up.
The structure and format of the template are also user-friendly. From the clean design to the subtle colors, all of its elements are professional, making it a suitable customer call log template.
Why you'll love this template:
Automation of activities such as customer call tracking and follow-up
Custom fields to customize your journal template to your needs
Access to the template in both Microsoft Excel and Google Sheets
Perfect for: Professionals who need a business call log template to organize their customer call logs.
Download this template
2. Simple call log template from Szablony.net
Simple call log excel template by Template.net
via Szablon.net Tired of entering call details yourself? Simple Call Logs by Template.net is a template that will solve your call logging problems. Simple and efficient, it allows you to quickly summarize all your customer conversations. Log details such as call start time, end time, action items, etc.
The template doubles as a patient call log template. If you want to keep patient information and call details in one place, this template is for you. Plus, the standard format makes it a pleasure to use.
Why you'll love it:
Organizing various key call details like Date, CST, CET, Total Time etc.
Generating and documenting important technical and statistical data about connections
Easily use the journal template in MS Word, Excel, Google Docs, Google Sheets and many more
Perfect for: Healthcare professionals or businesses needing a simple patient call log template to track calls quickly and efficiently.
Download this template
3. Printable call log template from Szablony.net
Printable Excel Call Log Template by Template.net
via Szablon.net A common problem with many call log templates is that their format often gets distorted when printed. But that is not the case with Printable Call Log Template by Template.net . With this template, you can create a tangible file of all your call notes.
This call log form template is highly flexible, allowing you to custom-tailor all of its elements to your needs. The template design and overall visual appeal are also user-friendly, making it suitable for service ticket management .
Why you'll love it:
Use the built-in instructions to adapt the template to all skill levels.
Track conversation milestones and adjust strategy accordingly
Save on extra software costs with an easy-to-use template
Perfect for: Business or service teams that need a printable call log template to effectively track and manage service calls.
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4. Sales Call Log Template from Szablon.net
Sales Journal Excel Template by Template.net
via Szablon.net If you are looking for a template that will help you manage your cold calls, Sales Call Log Template by Template.net may interest you. As the name suggests, this document is specifically tailored to the needs of sales professionals.
This journal template allows you to record important information related to a conversation such as customer name, contact number, purpose of the call, etc. Use this sales call journal template to track and monitor your customer conversations.
This helps identify issues and gaps to ensure your cold calling strategy is optimized for results.
Why you'll love it:
Custom template elements tailored to different business needs
Automate forecast and budget calculations with the built-in calculator
Use charts and progress bars to easily track your goals
Perfect for: Sales teams using call logs to track calls, follow up, and improve cold calling.
Download this template
