Simple interface. The live chat tool is the place where you manage your customer support and service processes. It should be easy to create tickets, assign conversations to operators, tag and filter chats, etc. inside your system.
Best live chat widget comparison table
Now, we’ll list and compare the best live chat widget tools that have all the above-mentioned features.
Solution Best for Free Plan Pricing starts at
Brevo
Small business, startups, SaaS
Yes
$15/month
Chatra Startups, ecommerce Yes $17/month
Tidio Small and medium business Yes $19/month
LiveChat Mid-sized companies, enterprise No $20/month
HubSpot Live Chat Sales teams Yes $50/month
Zoho desk Enterprise No $40/month
Freshdesk Small and medium business, enterprise Yes $15/month
Olark Mid-sized business, startups No $29/month
LiveAgent Small business, ecommerce Yes $29/month
Tawk.to Small business and startups Yes $19/month
10 best live chat widget services
Let’s take a look at the top live chat service providers.
1. Brevo Conversations
G2 rating: 4.5/5
Brevo Conversations offers a full-suite chat solution. It includes a live chat widget, chatbots, automation, and saved replies. The comprehensive toolkit covers the needs of any-size business, from a one-man show to a big enterprise with a customer support team.
Multichannel chat management: Facebook Messenger, Instagram DMs, WhatsApp
Integrations available: WooCommerce, WordPress, Shopify, Google Tag Manager
Here are the main live chat features, offered by Brevo:
Chatbots scenarios (including a contact form) for easy self-service
chatbot including a contact form
Triggered chats
Saved replies
The best live chat widget by Brevo that lebanon telephone number data is showing an gent using a saved response shortcut.
Typing insights — you see what people are typing as it happens so you’re ready with an answer faster
Chat ratings & in-depth statistics
Lead capture forms
Agent grouping (e.g. by language or expertise)
Popup notifications for new messages
Mobile app also available
Live chat for mobile devices
Unlimited chat conversations
And the specific live chat widget features available:
Fast and easy installation of the chat widget on your website
Completely customizable appearance of the chat widget template
Brevo's live chat widget for websites.
Many options for widget placement
Localize chat widget language — pick your support languages and the widget translates the automated messages
Messenger mode — asynchronous chat when your team’s offline
File upload
Sound notification
Brevo’s live chat widget gives you the full set of functionality to serve your customers. Plus, the chat is integrated with the rest of the marketing tools on the platform (Sales Platform, email marketing, SMS, WhatsApp, push notifications). Engage contacts with your brand on their favorite channels and turn a one-time live chat into a long-term relationship.
