Moving ahead with chatbots and automation
Posted: Thu Mar 27, 2025 6:46 am
”This prompted us to speed up the development of two other upcoming chatbots. We also laid out plans for a 4th one. And given the incredible amount of queries coming in, we were already thinking about adding 5 to 8 more chatbots. Each with a different function of its own but connected in transition,” said Michael.
CSUSB made use of Operators belonging to various groups to handle complex conversations and agents to manage the human side of things.
“We are using most of the features and customization we can get our hands on from the documentation. We are using a chatbot to human hand-offs, agents and bots reassignments. With more advanced customizations,” highlighted David Vasilia, Programmer/Analyst in the fantastic Digital Transformation team of CSUSB.
David emphasized the ease of working with technology and chatbots, “With technology, you can program the chatbots to work with automated and regulated rules. You can manage the hand-offs, transitions, and usa student data impart control easily.”
“Human side of things are difficult,” joked David.
“Since the start, we are seeing an incredible number of requests coming in every day from students to faculty to staff to outsiders. And they have been able to get help by the combination of chatbots and our support staff.”
And they have been able to get help by the combination of chatbots and our support staff. Even though, at times, someone might not get a satisfactory answer. But they do come back to chatbots, as they are fast, easily available, and reliable,” concluded Michael.
About Kommunicate.io
Kommunicate is a human+bot hybrid platform for real-time, proactive, and personalized support for growing businesses. The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient, Kommunicate aims to correct it.
Kommunicate.io has worked with multiple brands such as CSUSB, NTU( Nanyang Technological University), Vogo, HDFC Life etc. to provide seamless customer support. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.
CSUSB made use of Operators belonging to various groups to handle complex conversations and agents to manage the human side of things.
“We are using most of the features and customization we can get our hands on from the documentation. We are using a chatbot to human hand-offs, agents and bots reassignments. With more advanced customizations,” highlighted David Vasilia, Programmer/Analyst in the fantastic Digital Transformation team of CSUSB.
David emphasized the ease of working with technology and chatbots, “With technology, you can program the chatbots to work with automated and regulated rules. You can manage the hand-offs, transitions, and usa student data impart control easily.”
“Human side of things are difficult,” joked David.
“Since the start, we are seeing an incredible number of requests coming in every day from students to faculty to staff to outsiders. And they have been able to get help by the combination of chatbots and our support staff.”
And they have been able to get help by the combination of chatbots and our support staff. Even though, at times, someone might not get a satisfactory answer. But they do come back to chatbots, as they are fast, easily available, and reliable,” concluded Michael.
About Kommunicate.io
Kommunicate is a human+bot hybrid platform for real-time, proactive, and personalized support for growing businesses. The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient, Kommunicate aims to correct it.
Kommunicate.io has worked with multiple brands such as CSUSB, NTU( Nanyang Technological University), Vogo, HDFC Life etc. to provide seamless customer support. Kommunicate comes with a bunch of features that ensure a delightful experience for your customers and convert website visitors into active users.