NPS is an incredibly powerful tool
Posted: Sat Apr 05, 2025 4:04 am
CCR: The Customer Churn Rate is a metric not obtained through a survey, but rather by calculating the number of customers who have stopped interacting with the company over a given period of time.
CPS: The Customer Profitability Score is a calculation of the amount of money a customer spends with the company, compared to the amount of money the company invests to satisfy them.
CLTV: Customer Lifetime Value (CLTV ) involves projecting into chinese student data the future the profitability that each customer can provide over their lifetime as a customer of the company.
Conclusions on the NPS
for digital marketers who want to take the pulse of their customers' satisfaction and loyalty. Its simplicity and clarity make it an indispensable metric for any customer-centric strategy.
. Listen to your promoters, absorb the wisdom of your passives, and embrace your detractors (figuratively, of course). With NPS as your guide, you'll be on your way to turning every customer into a raving fan.
or success stories?
, but every little step counts. , you can become a more well-rounded professional, prepared to face any
make you stand out as a professional and as a person. No matter what sector you work in, knowing how to communicate, adapt, solve problems, and collaborate are qualities that will always have a positive impact.
Now that you know the most important ones, it's time to reflect: what soft skills do you already have and which ones could you improve? Remember, it's never too late to learn. Start today and transform the way you work! What do you think is the most important soft skill in your field? Tell us in the comments.
and all the challenges it faces in this new post-pandemic context? Has it changed your perspective on this professional profile? If you still have questions about this role or want to share your opinions or experiences, feel free to follow .
CPS: The Customer Profitability Score is a calculation of the amount of money a customer spends with the company, compared to the amount of money the company invests to satisfy them.
CLTV: Customer Lifetime Value (CLTV ) involves projecting into chinese student data the future the profitability that each customer can provide over their lifetime as a customer of the company.
Conclusions on the NPS
for digital marketers who want to take the pulse of their customers' satisfaction and loyalty. Its simplicity and clarity make it an indispensable metric for any customer-centric strategy.
. Listen to your promoters, absorb the wisdom of your passives, and embrace your detractors (figuratively, of course). With NPS as your guide, you'll be on your way to turning every customer into a raving fan.
or success stories?
, but every little step counts. , you can become a more well-rounded professional, prepared to face any
make you stand out as a professional and as a person. No matter what sector you work in, knowing how to communicate, adapt, solve problems, and collaborate are qualities that will always have a positive impact.
Now that you know the most important ones, it's time to reflect: what soft skills do you already have and which ones could you improve? Remember, it's never too late to learn. Start today and transform the way you work! What do you think is the most important soft skill in your field? Tell us in the comments.
and all the challenges it faces in this new post-pandemic context? Has it changed your perspective on this professional profile? If you still have questions about this role or want to share your opinions or experiences, feel free to follow .