To the press release
Posted: Sun Apr 06, 2025 8:50 am
To the full report
Majority of German companies want to outsource customer service
Nearly 40 percent already outsource their customer service. The study shows how German companies invest in customer service and the priorities and challenges customer service employees face.
Almost 40% of German companies outsource their customer service. 69% of companies with in-house service are planning or considering outsourcing.
42% of companies plan to purchase call center software, and 29% are considering this country email list investment.
Germany is the lonely last country when it comes to quick accessibility of service staff.
To the full report
To the press release
Automation in retail and hospitality – Consumer POV
Study: What do consumers think about automation in shopping? Capterra examines which technologies are already being used and how they impact the customer experience.
Consumers expect speed (85%) and ease (71%) with the automation of the personal shopping experience
90% had a smooth process with Click & Collect
Almost two-thirds (62%) would order food via an AI tool such as a chatbot. However, when it comes to the actual preparation of the food, most prefer human chefs.
To the full report
To the press release
Software purchase
58% regret their software purchase: They would do it differently now
The Capterra study shows the most common factors that led to bad purchases – and which points software buyers would approach differently the next time they choose software.
81% of small business owners say that the last bad purchase had a significant or enormous impact on their performance
The top 3 factors that have impacted software purchases on businesses
What software buyers would do differently next time
What companies should pay attention to when purchasing software: Checklist for software selection
To the full report
To the press release
SMEs
Digital rental: 66% of tenants would pay more rent for advanced technologies
The study examines the challenges faced by tenants and which software solutions can help landlords and property managers address these challenges and thus ensure the satisfaction of their tenants.
Majority of German companies want to outsource customer service
Nearly 40 percent already outsource their customer service. The study shows how German companies invest in customer service and the priorities and challenges customer service employees face.
Almost 40% of German companies outsource their customer service. 69% of companies with in-house service are planning or considering outsourcing.
42% of companies plan to purchase call center software, and 29% are considering this country email list investment.
Germany is the lonely last country when it comes to quick accessibility of service staff.
To the full report
To the press release
Automation in retail and hospitality – Consumer POV
Study: What do consumers think about automation in shopping? Capterra examines which technologies are already being used and how they impact the customer experience.
Consumers expect speed (85%) and ease (71%) with the automation of the personal shopping experience
90% had a smooth process with Click & Collect
Almost two-thirds (62%) would order food via an AI tool such as a chatbot. However, when it comes to the actual preparation of the food, most prefer human chefs.
To the full report
To the press release
Software purchase
58% regret their software purchase: They would do it differently now
The Capterra study shows the most common factors that led to bad purchases – and which points software buyers would approach differently the next time they choose software.
81% of small business owners say that the last bad purchase had a significant or enormous impact on their performance
The top 3 factors that have impacted software purchases on businesses
What software buyers would do differently next time
What companies should pay attention to when purchasing software: Checklist for software selection
To the full report
To the press release
SMEs
Digital rental: 66% of tenants would pay more rent for advanced technologies
The study examines the challenges faced by tenants and which software solutions can help landlords and property managers address these challenges and thus ensure the satisfaction of their tenants.