Why invest in customer service automation?

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There’s no doubt that automating customer service can reduce the time and resources spent on dealing with customer inquiries and requests, freeing up staff to focus on more strategic tasks .

Additionally, automated systems can provide support to customers at any time of the day, every day, which is useful since many customers appreciate 24/7 support.

And if you're wondering how to increase online sales , know that ukraine mobile database are several automation tools that also help with the sales conversion rate.

This is because automation can identify upselling and cross-selling opportunities based on customer behavior. This way, it suggests complementary products or upgrades that may interest the customer and increase the sales ticket.