How to remind your customers and users of an appointment
Posted: Tue Apr 22, 2025 10:00 am
Why is it important to have a strategy on how to remind your clients of an appointment? Let's start with an example.
The scheduled appointment time is now 15 minutes past, you choose to argentina phone number data wait a few more moments and then call the customer, but get no response. This could already be the second customer of the day who doesn't show up and for your business it would represent a significant loss in terms of money and time. To top off the difficult morning, the 10:30 customer showed up 30 minutes late and you were forced to rearrange the agenda for the day with an inevitable line of annoyed customers waiting.
If you have identified with the situation above, then you will know how much frustration and discomfort a missed appointment or a delay can create . To improve the service offered to your customers and the management of your business, it is good to study a strategy on how to remind your customers of an appointment . Continue reading to understand how to calculate the resulting loss and how to choose the right channel. This choice is a key step in being able to communicate in the way they prefer.
Want to test live how easy it is to create SMS campaigns with the Esendex platform?
FREE TRIAL
How to calculate loss for your business?
In addition to the stress resulting from a last-minute cancellation of an appointment, a significant delay or even a lack of notice from the client, it is important to consider the damage caused by such a situation. Every company incurs a real cost per minute that is obtained from the calculation, albeit approximate, of rent, taxes, actual minutes of monthly work and timing of each service provided. For this reason, if the organization of appointments were not meticulously managed , the business would risk finishing the working day without reaching the break-even point between costs and revenues . This is the reason why a missed appointment can create various inconveniences, especially if several of them accumulate in a month.
The other aspect to consider is the customer experience that is offered to your customers. Remembering an appointment is in fact perceived as a very useful customer service . How to remember an appointment is equally important. In fact, the communication methods can be multiple and must be chosen carefully considering your target audience.
How to remember an appointment: the channels
A simple to use, economical and less invasive tool than a phone call is definitely mobile messaging . An appointment reminder message that arrives directly on your customers' cell phones is an excellent way to get the most out of your business. SMS and WhatsApp channels are therefore perfect for reminding you of an appointment.
Sometimes, however, remembering the date and time of the appointment may not be enough to satisfy the needs of your customers. In fact, depending on the type of service you offer, you may want to give your customers or users the opportunity to reschedule any appointments they are unable to attend. In these cases, there may be different solutions.
The scheduled appointment time is now 15 minutes past, you choose to argentina phone number data wait a few more moments and then call the customer, but get no response. This could already be the second customer of the day who doesn't show up and for your business it would represent a significant loss in terms of money and time. To top off the difficult morning, the 10:30 customer showed up 30 minutes late and you were forced to rearrange the agenda for the day with an inevitable line of annoyed customers waiting.
If you have identified with the situation above, then you will know how much frustration and discomfort a missed appointment or a delay can create . To improve the service offered to your customers and the management of your business, it is good to study a strategy on how to remind your customers of an appointment . Continue reading to understand how to calculate the resulting loss and how to choose the right channel. This choice is a key step in being able to communicate in the way they prefer.
Want to test live how easy it is to create SMS campaigns with the Esendex platform?
FREE TRIAL
How to calculate loss for your business?
In addition to the stress resulting from a last-minute cancellation of an appointment, a significant delay or even a lack of notice from the client, it is important to consider the damage caused by such a situation. Every company incurs a real cost per minute that is obtained from the calculation, albeit approximate, of rent, taxes, actual minutes of monthly work and timing of each service provided. For this reason, if the organization of appointments were not meticulously managed , the business would risk finishing the working day without reaching the break-even point between costs and revenues . This is the reason why a missed appointment can create various inconveniences, especially if several of them accumulate in a month.
The other aspect to consider is the customer experience that is offered to your customers. Remembering an appointment is in fact perceived as a very useful customer service . How to remember an appointment is equally important. In fact, the communication methods can be multiple and must be chosen carefully considering your target audience.
How to remember an appointment: the channels
A simple to use, economical and less invasive tool than a phone call is definitely mobile messaging . An appointment reminder message that arrives directly on your customers' cell phones is an excellent way to get the most out of your business. SMS and WhatsApp channels are therefore perfect for reminding you of an appointment.
Sometimes, however, remembering the date and time of the appointment may not be enough to satisfy the needs of your customers. In fact, depending on the type of service you offer, you may want to give your customers or users the opportunity to reschedule any appointments they are unable to attend. In these cases, there may be different solutions.