Trigger-based: If a user expresses interest in "luxury apartments" via a bot query, trigger a flow that shares exclusive listings, financial advice for high-value properties, and offers a private viewing.
Drip Campaigns: Automatically send a series of messages (e.g., "5 tips for first-time buyers," "weekly market insights for investors") spaced out over time, tailored to their segment.
Objection Handling: Design bot flows to address common FAQs and objections automatically.
Customer Support & FAQ Automation:
Purpose: Provide instant answers to common queries, freeing up human support.
Automation:
Keyword Triggers: If a user types "return policy" or "delivery status," the bot provides an automated response.
Knowledge Base Integration: Link the bot to your FAQ or knowledge base.
Hand-off to Human: If the bot cannot resolve a query, it should malaysia telegram mobile phone number list seamlessly hand off the conversation to a human agent, providing the full chat history.
Promotional & Event Campaigns:
Purpose: Announce new products, services, offers, or events.
Automation:
Scheduled Broadcasts: Schedule messages to specific segments at optimal times.
Event Registration: Bot-driven registration for webinars, open houses, or online workshops.
Feedback & Review Collection:
xAutomation:
After a service interaction or purchase, trigger a bot flow requesting feedback or a review.
Use inline keyboards for quick rating (e.g., 1-5 stars) and then offer an optional text field for comments.
Phase 3: Dynamic Content and Hyper-Personalization
Beyond basic segmentation, deliver truly tailored content.
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