Lead Qualification & Nurturing Automation:
Scenario: A user engages with your Telegram bot, answering a series of qualifying questions.
Integration Flow:
Bot captures answers (e.g., budget, interest, timeline).
Zapier/Custom Code sends this data to CRM.
CRM automatically:
Creates a new lead record.
Updates lead score based on answers.
Assigns lead to the relevant sales rep.
Enrolls the lead in a personalized email/SMS nurturing sequence.
Triggers internal sales alerts for "hot" leads.
Benefit: Faster lead response, more efficient sales pipeline, higher conversion rates.
Personalized Marketing & Retargeting:
Scenario: A customer makes a purchase on your south africa telegram mobile phone number list website (recorded in CRM), or expresses interest in a new product category via Telegram.
Integration Flow:
CRM identifies segment (e.g., "purchased product X," "expressed interest in Y").
CRM triggers a personalized Telegram message (via bot) to that segment, promoting complementary products or related content.
Telegram interaction data (e.g., click on a product link) updates CRM, triggering further automated actions.
Benefit: Highly relevant marketing, increased upsell/cross-sell opportunities, improved customer loyalty.
Proactive & Responsive Customer Support:
Integration Flow:
Telegram bot identifies the user's ID.
System queries CRM for the user's past purchase history, previous support tickets, and contact details.
This information is presented to the human support agent in their helpdesk interface (linked to CRM).
If the query is a common FAQ, the bot provides an automated answer. If not, it creates a ticket in the CRM/helpdesk, linked to the customer's full profile.
Benefit: Faster resolution times, more informed support agents, consistent customer experience.
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