Log in to your Google My Business account.
Go to Google Maps and search for your business listing.
Click on the “Reviews” link under the company name.
Then find the review you want to report and click "Report Abuse."
Select the most appropriate description of why Google's policy was violated from the menu and click "Send."
Or use one of the methods above depending on the device you are currently using.
Apply for Google Staff Verification:
This method is available if at least 4 days have passed since you reported the review using the first method and the review is still visible on Google Maps.
Please contact Google My Business support and describe your situation.
Unlike the first method, you have the opportunity to describe the situation in more detail.
After a few days, you will receive a response with the decision of the customer service department, which may result in the removal of the review or a rejection.
Appealing a Decision by Google Support:
If you receive a negative response from the Google My Business support team, you can file an appeal.
The appeal is mainly used to report content that violates the law in force in our country.
Instead of citing the law, you can describe the problem in your own words, but this will reduce the chance of a successful appeal.
Problem Solving with the help of an engaged Google community.
A good way to get Google to verify a given review, and sometimes the only way we have left, is for it to be reported by other users in the community.
If the review you received is unfairly awarded, you can ask other users to report it, for example by going to our Top 1 in Maps Facebook group and reporting the issue .
In such a process, the level of the reporting Google accounts is important; the higher the level of the local guide, the stronger the voice, which in turn increases the chance of a positive conclusion to our case.
The value of positive feedback
While negative reviews often grab our attention, don’t forget ig database about the positive ones, either. Thank them or use them in your marketing campaigns to build trust with new customers.
The value of positive reviews on Google is invaluable for any company that focuses on growth and profit. These reviews play a key role in shaping brand perception and building trust with potential customers. In today's world, where purchasing decisions are often made based on online recommendations, positive reviews can determine business success.
First of all, these reviews increase your visibility in the Google search engine. Companies with a high rating and a number of positive reviews appear more often in search results, attracting more traffic to the site. This directly translates into an increase in the number of potential customers.
In addition, positive opinions build trust. New customers, seeing a high rating and favorable reviews, are more likely to decide to use the services or buy the company's products. This is especially important for small and medium-sized enterprises, for which good opinions are often the main driving force.
In addition, these reviews provide invaluable feedback for businesses. They help identify strengths in products or services, as well as areas for improvement. Listening to the voice of customers and responding to their feedback can help increase customer satisfaction and loyalty.
Finally, positive reviews on Google can effectively differentiate a company from its competitors. In the digital age, where customers have access to a wide range of options, standing out with positive reviews can be a key factor in deciding which brand to choose.
In summary, positive reviews on Google are of great importance for business development, improving online visibility, building customer trust, gaining valuable feedback and standing out from the competition. It is a powerful tool that can have a significant impact on the success of a company in the digital world.
Example of a high rating for a company's Google Business Profile.
High profile rating
Summary
It is worth trying to remove negative reviews on Google, especially when they are unfairly posted.
Why won't Google always remove a customer review? Google employees review each report. If you don't provide Google with evidence of a violation of the law, or if the negative review is constructive and interesting criticism, your request for removal will likely be rejected. Google makes sure that reviews on its platform are diverse and take into account both positive and negative ones.
It is worth remembering that building a good reputation for your business online takes time and effort. Always respond professionally to negative reviews and use them as an opportunity to improve customer service and your business. By consciously managing reviews on Google Maps, you can build a positive image of your company that attracts new customers and contributes to the success of your business.
