Plus, according to Bain & Company, improving your customer retention rate can increase your profits by 25% to 95%.
The reasoning behind this is simple: you don't need to list of argentina whatsapp phone numbers spend time or resources to attract customers you already have.
Yeah, okay, but how do you keep the customers you already have? Well, here's something to start with: 8 ways to encourage customer loyalty.
When a customer has something negative to say about you or your service, it's normal to get defensive. But just because someone is upset doesn't necessarily mean the situation is beyond repair.
When a customer brings a problem to your attention, try to identify how you might resolve it. The best approach is to take all customer concerns equally seriously. Sometimes, what people want is to be heard.
You see to infinity, and beyond (within reason)
While this may sometimes mean a little extra work or even a refund, it can be worth it if it keeps customers happy. People like to feel special, and this is especially true for people who spend money.
You should try to go above and beyond what is expected; don't settle for the bare minimum. In all likelihood, there are many other businesses offering the same thing as you. The best way to distinguish yourself is to make it clear that you care more.
