Step 2: Convert Speech to Text
Posted: Sun Dec 15, 2024 4:08 am
The software starts by tracking or recording your calls to collect data. The tracking inserts a dynamic number to each advertising source or existing client account and then captures key data associated with the conversation.
This could be the name, phone number, location, originating ad campaign and more. Then for recordings, it further analyzes what is being said so the software can further review it.
The recorded conversations are then further converted into transcripts using speech-to-text technology so AI can give context and analyze the calls.
Step 3: Text Analysis
Using Artificial Intelligence, the software then analyzes the mobile phone number database australia transcribed conversations and collected data. The AI can typically identify keywords, phrases and sometimes even emotions in the call. In addition, it analyzes call efficiency like the call duration, if there were any transfers or holds (and how long).
Call rail is an example of a call tracking software that uses AI to deduce summaries and sentiments. After recording your call, the Timeline feature shows you the key points of the conversation.
Step 4: Reporting and Insights
After collecting all the data, the software then turns it into clear reports. This is where you get insights via a dashboard. For example, you can see where the bottlenecks are in your customer onboarding.
How Can Businesses Use Call Tracking and Analytics?
Businesses can use call tracking and analytics to gain competitive advantage, increase revenue and improve their customer satisfaction. There are so many benefits of call tracking.
This could be the name, phone number, location, originating ad campaign and more. Then for recordings, it further analyzes what is being said so the software can further review it.
The recorded conversations are then further converted into transcripts using speech-to-text technology so AI can give context and analyze the calls.
Step 3: Text Analysis
Using Artificial Intelligence, the software then analyzes the mobile phone number database australia transcribed conversations and collected data. The AI can typically identify keywords, phrases and sometimes even emotions in the call. In addition, it analyzes call efficiency like the call duration, if there were any transfers or holds (and how long).
Call rail is an example of a call tracking software that uses AI to deduce summaries and sentiments. After recording your call, the Timeline feature shows you the key points of the conversation.
Step 4: Reporting and Insights
After collecting all the data, the software then turns it into clear reports. This is where you get insights via a dashboard. For example, you can see where the bottlenecks are in your customer onboarding.
How Can Businesses Use Call Tracking and Analytics?
Businesses can use call tracking and analytics to gain competitive advantage, increase revenue and improve their customer satisfaction. There are so many benefits of call tracking.