CRM for Transport and Logistics
Posted: Sun Dec 15, 2024 7:07 am
In the transport and logistics sector, as in all other sectors, the customer is a precious asset.
Transport and logistics professionals express real needs regarding the sharing of customer information, the detection and monitoring of business opportunities, the monitoring and processing of claims… These are major challenges for this sector.
With efficy CRM solutions dedicated to transport, all problems are answered in a simple and scalable tool.
Your customer relationship challenges in transport and logistics
Sharing business information
Increasing the productivity of sales forces
Managing customer complaints
360º view of your customer relationships
Structuring Your Business Approach
Consolidate your IT and business tools
Increase your responsiveness and control your customer relationships
With transport CRM, transport professionals have a 360° view of their customer relationships: customer lifecycle, destinations, types of transport, turnover, margin, tenders, spot offers, contracts, turnover, marketing campaigns, incident/damage management, etc. They integrate their business tools, such as their TMS or WMS, to consolidate customer data in order to gain in responsiveness, satisfaction and development.
It has a module specially designed for the management of incidents – claims – disputes. Automate the management of your requests by email or through the customer portal. Manage your incident queues bulk sms iran automatic responses. Manage the performance of your after-sales service.
Unlock your performance and increase your sales
With customer insights, marketing can create targeted targets and schedule email and phone campaigns in seconds. Marketing and marketing automation modules enable you to detect new opportunities and create loyalty campaigns. Guide your marketing process, score your leads, qualify them and pass them on to your sales staff.
Salespeople have full control over their portfolio and all the mobile tools they need to build loyalty and develop it. Segment your customers, define their objectives, manage their contracts. Give them the means to manage their performance and follow up on each account. Everyone manages their territory and their customers.
Marketing directly passes on new leads that sales staff process. Automate follow-ups, outreach, end-of-contract reminders, etc.
Transport and logistics professionals express real needs regarding the sharing of customer information, the detection and monitoring of business opportunities, the monitoring and processing of claims… These are major challenges for this sector.
With efficy CRM solutions dedicated to transport, all problems are answered in a simple and scalable tool.
Your customer relationship challenges in transport and logistics
Sharing business information
Increasing the productivity of sales forces
Managing customer complaints
360º view of your customer relationships
Structuring Your Business Approach
Consolidate your IT and business tools
Increase your responsiveness and control your customer relationships
With transport CRM, transport professionals have a 360° view of their customer relationships: customer lifecycle, destinations, types of transport, turnover, margin, tenders, spot offers, contracts, turnover, marketing campaigns, incident/damage management, etc. They integrate their business tools, such as their TMS or WMS, to consolidate customer data in order to gain in responsiveness, satisfaction and development.
It has a module specially designed for the management of incidents – claims – disputes. Automate the management of your requests by email or through the customer portal. Manage your incident queues bulk sms iran automatic responses. Manage the performance of your after-sales service.
Unlock your performance and increase your sales
With customer insights, marketing can create targeted targets and schedule email and phone campaigns in seconds. Marketing and marketing automation modules enable you to detect new opportunities and create loyalty campaigns. Guide your marketing process, score your leads, qualify them and pass them on to your sales staff.
Salespeople have full control over their portfolio and all the mobile tools they need to build loyalty and develop it. Segment your customers, define their objectives, manage their contracts. Give them the means to manage their performance and follow up on each account. Everyone manages their territory and their customers.
Marketing directly passes on new leads that sales staff process. Automate follow-ups, outreach, end-of-contract reminders, etc.