How to prevent workplace conflicts in three steps
Posted: Wed Dec 18, 2024 4:20 am
Labor conflicts are part of the reality of a company, although they may occur more or less frequently. Faced with this reality, we can act in a reactive and preventive manner, so if we have already talked about how to resolve these problems, it is also important to focus on how to avoid or minimize conflicts .
The company's scope of action is limited in this area, since not all problems are foreseeable or common, although it must use all the tools at its disposal to prevent conflicts from arising as a result of its lack of action, in addition to having prepared avenues or protocols for action.
Let's establish anti-conflict communication
Internal communication must ensure that employees freight forwarders brokers email lists have the most relevant information for the performance of their duties in a timely and appropriate manner. This does not mean keeping them uninformed of negative aspects, but rather providing them with realistic elements of judgment.
All this does not prevent them from having information that does not directly correspond to their job. In short, we must treat them as members of a team that goes beyond their desk and value the things that are done well while trying to improve what is not.
Within this normality, there will be "critical" moments in which communication is a source of conflict, either due to poor management or non-existence. This is because communication is the main tool that an organization has to articulate itself. Let's keep these key points in mind:
Sometimes it is necessary to debunk rumors. Failing to do so can fuel them.
No business decisions will be communicated until they are unequivocal and well thought out.
A worker should never find out about matters that concern him through third parties.
We will communicate individual matters privately.
The most relevant moments require analyzing the communication more intensely: person in charge of the communication, time, place and form.
We will put aside passion even if we touch on emotion. The probability of making a mistake increases significantly.
The company's scope of action is limited in this area, since not all problems are foreseeable or common, although it must use all the tools at its disposal to prevent conflicts from arising as a result of its lack of action, in addition to having prepared avenues or protocols for action.
Let's establish anti-conflict communication
Internal communication must ensure that employees freight forwarders brokers email lists have the most relevant information for the performance of their duties in a timely and appropriate manner. This does not mean keeping them uninformed of negative aspects, but rather providing them with realistic elements of judgment.
All this does not prevent them from having information that does not directly correspond to their job. In short, we must treat them as members of a team that goes beyond their desk and value the things that are done well while trying to improve what is not.
Within this normality, there will be "critical" moments in which communication is a source of conflict, either due to poor management or non-existence. This is because communication is the main tool that an organization has to articulate itself. Let's keep these key points in mind:
Sometimes it is necessary to debunk rumors. Failing to do so can fuel them.
No business decisions will be communicated until they are unequivocal and well thought out.
A worker should never find out about matters that concern him through third parties.
We will communicate individual matters privately.
The most relevant moments require analyzing the communication more intensely: person in charge of the communication, time, place and form.
We will put aside passion even if we touch on emotion. The probability of making a mistake increases significantly.