Vanajanlinna: 40,000 Euros in contact requests from their website in 2 months
Posted: Wed Dec 04, 2024 5:01 am
The Vanajanlinna Group's mission is to deliver unforgettable experiences to both individuals and businesses. The company has four different locations, which means thousands of customer encounters every month. Collecting, managing and analysing reviews was a challenge. Trustmary helped Vanajanlinna automate review collection and bring all customer satisfaction data together in one place, automatically on the website.
Vanajanlinna Group is known for its unique services in four different locations.
Located in Hämeenlinna, Vanajanlinna is known for its glorious history and unique amenities, offering a wide range of services such as meetings, events, wedding banquets, catering and accommodation in a historic setting. The resort's own golf course, Linna Golf, is Finland's only European Tour-level golf course, making it an attractive destination for sports enthusiasts.
Other properties of the Vanajanlinna Group
Metsänvartijan linden
The best way to get started
Levi Spirit Luxury Chalets and Resort in Lapland
Levi Spirit's clientele is primarily international tourists due to its afghanistan telemarketing data location, while the other destinations offer facilities and accommodation for meetings and private parties.
– Our venues offer quality experiences and service, and our staff is amazing. Even though the century-old Vanajanlinna has some minor issues in the building itself, our service is what makes us special, says Anette Haavisto , Customer Service Manager at Vanajanlinna.
After implementing Trustmary, Haavisto starts each morning by reviewing new customer reviews, after which he can focus on other tasks.
The main advantages of cooperation
Automation of the B2B information process
Systematic collection and measurement of customer feedback
Comments are visible on the website and on social media.
All reviews from different sources automatically appear on the website (Google, Tripadvisor, Booking.com)
More contact requests on the website
Staff receive regular information
Customer satisfaction can be communicated numerically to senior management
Collect customer feedback from various sources
Although Vanajanlinna is known for its excellent service, collecting customer feedback has long been a challenge.
Feedback was coming in through a number of channels, but there was no systematic way to collect and process it in one place. The company needed a clear and efficient way to easily collect and analyse feedback.
“We received feedback from many directions, but the challenge was to bring it all together in one place. We wanted to centralize all the feedback and make it measurable,” says Haavisto.
In addition to traditional customer reviews, Vanajanlinna Group has reviews typical of the tourism and resort industry:
Google Reviews
Tripadvisor
Booking.com
– With three different review sources for each location, it’s hard to keep up with everything, Haavisto says.
In addition to consumer feedback coming into the review feeds, Vanajanlinna also want
Vanajanlinna Group is known for its unique services in four different locations.
Located in Hämeenlinna, Vanajanlinna is known for its glorious history and unique amenities, offering a wide range of services such as meetings, events, wedding banquets, catering and accommodation in a historic setting. The resort's own golf course, Linna Golf, is Finland's only European Tour-level golf course, making it an attractive destination for sports enthusiasts.
Other properties of the Vanajanlinna Group
Metsänvartijan linden
The best way to get started
Levi Spirit Luxury Chalets and Resort in Lapland
Levi Spirit's clientele is primarily international tourists due to its afghanistan telemarketing data location, while the other destinations offer facilities and accommodation for meetings and private parties.
– Our venues offer quality experiences and service, and our staff is amazing. Even though the century-old Vanajanlinna has some minor issues in the building itself, our service is what makes us special, says Anette Haavisto , Customer Service Manager at Vanajanlinna.
After implementing Trustmary, Haavisto starts each morning by reviewing new customer reviews, after which he can focus on other tasks.
The main advantages of cooperation
Automation of the B2B information process
Systematic collection and measurement of customer feedback
Comments are visible on the website and on social media.
All reviews from different sources automatically appear on the website (Google, Tripadvisor, Booking.com)
More contact requests on the website
Staff receive regular information
Customer satisfaction can be communicated numerically to senior management
Collect customer feedback from various sources
Although Vanajanlinna is known for its excellent service, collecting customer feedback has long been a challenge.
Feedback was coming in through a number of channels, but there was no systematic way to collect and process it in one place. The company needed a clear and efficient way to easily collect and analyse feedback.
“We received feedback from many directions, but the challenge was to bring it all together in one place. We wanted to centralize all the feedback and make it measurable,” says Haavisto.
In addition to traditional customer reviews, Vanajanlinna Group has reviews typical of the tourism and resort industry:
Google Reviews
Tripadvisor
Booking.com
– With three different review sources for each location, it’s hard to keep up with everything, Haavisto says.
In addition to consumer feedback coming into the review feeds, Vanajanlinna also want