According to the customer service consultation process indonesia phone number lookup of the situation problem, there are two problems: Problem 1: The robot answers automatically, cannot identify the customer's question, and cannot answer the request correctly. Problem 2: The manual customer service cannot be transferred.

This is also the reason for feeling so frustrated. If this happens during the customer's purchasing process, the customer is inquiring about the accuracy of the clothing size, product quality, return and exchange policy, price and discounts, product pictures and descriptions, user reviews, logistics speed, etc. , which is a matter of great concern. . If customer service cannot answer customers' questions quickly and accurately, it will be difficult for customers to decide whether the clothing meets their needs and expectations, and they will often not buy the clothing. For merchants, if the process of connecting customers with the customer service system is not well improved, the merchant will lose many customers, such as, which will reduce the new customer conversion rate and order completion rate.