Delight your customers by sending

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You can link the messages to your delivery service and allow your customers to track the progress of their orders. This transactional SMS feature is highly appreciated and increases consumer engagement. 85% of shoppers say that delivery tracking is one of the top criteria they consider when purchasing online. Resetting passwords Forgetting passwords is a common occurrence for many people, as we are constantly encouraged not to write them down. This can be very annoying. What is also annoying is the process of resetting passwords. Typically, the customer must enter their email address (if they remember the email they used initially), and then the provider sends a reset link to the specified email address. With transactional SMS, the reset link can be sent directly to the recipient's phone in a text message.

Although this is not yet common practice, it would make much more sense for this function to be performed via SMS. Many people do not use their mobile phones to send emails. For these individuals, the reset via email is not a useful solution and is rather an inconvenience. An SMS is then displayed and the buyer does not have to interrupt their online shopping experience. In addition, it is much more likely that the phone number used to create the account will be remembered than an email address. Bill payment reminders and overdraft alerts No one likes having to pay their bills, and it's true that receiving a notification like this isn't always a pleasant experience.

However, an invoice payment reminder can save your customer from paying late fees. If your bank alerts a customer about the risk of an overdraft right before they make an online purchase, it can also help them avoid paying fees. Customers appreciate reminders that help them stay on track and save them from unnecessary fees. It’s a great way to build china phone number data brand loyalty . Get feedback Transactional SMS also allows you to ask for feedback on your service in order to improve the quality of your services. A feedback request should not have a promotional aspect. You can ask your customers to rate your services and leave you a comment. What are the benefits of transactional SMS? Transactional SMS is a great way to improve the level of service you provide to your customers. There are many ways to communicate with them, but none are as effective and instantaneous as SMS. By sending confirmations, reminders, shipping notices, and updates this way, your customers will spend less time trying to contact you directly.

In fact, your messages will allow you to anticipate most of their purchase-related inquiries. On the other hand, 94% of consumers believe that good customer service impacts their brand loyalty . 61% of consumers will switch to a competitor after experiencing poor customer service . This is no surprise when you consider how much a poor customer service experience can impact us. Many people have an issue or complaint that is still being processed. In the worst cases, these incidents can sometimes last for days or even weeks. 34% of people put on hold on the phone do not call back if their call is not answered quickly. Using transactional SMS can: reduce waiting times; reduce staff; reduce customer frustration levels. Be sure to check out our customer loyalty blog to learn more about growing customer relationships.