Don't lose conversions among multiple accounts

[bitheerani216]

Moderator Igor manages the social networks of three clients: a fitness center, a home clothing store, and a technical support service. Users write either on VKontakte or on Instagram*. Igor spends a lot of time and effort switching between clients in different social networks, checking comments under posts in a timely manner, and responding to those who wrote.

In addition, Igor faces the fact that armenia mobile database on social networks is associated with distractions: notifications pop up, new posts appear. It takes 23 minutes to restore concentration and return to work - this is the conclusion reached by researchers from the University of California in 2018.

What to do?

Combine accounts in the chat center. Messages will come to one service, and Igor will process them as they come in. As a result, he will not miss messages, will be less nervous about switching between accounts, will increase his productivity - and perhaps will be able to take on a fourth project.

Useful functionality

Basic Chat2Desk account with one administrator/operator.
One profile per VKontakte, Instagram*, Facebook*.
Cost per month: 4500 rub.*

2. Monitor how moderators communicate with clients
A Google search for tone of voice yields 444 million results. Companies know that customer communication is critical to their reputation, customer loyalty, and profit growth.

Social media moderators should also speak in the brand's voice. But when there are many employees and the influx of requests is large, it is easy to lose your temper, answer "wrong" and get negative feedback. It is dangerous to leave such cases unprocessed, otherwise there will be more and more of them.

If a supervisor reads every conversation in every social network, he will spend a lot of time on it and will not be able to give feedback to employees. You can come up with your own reporting system - for example, copying correspondence into Google sheets and leaving comments there. But in this case, moderators will waste time and miss - accidentally or intentionally - some messages.