According to a Nextiva study on communication trends, one-third of organizations lost customers due to a communication problem that year.
Email is an important part of customer service and an important element of customer communication. It has made our lives much easier in many ways, but it can still be tricky to get right because tone and intent are difficult to convey in writing.
People might germany business fax list misinterpret a short message as curt or abrupt when all you're doing is saving them time from reading a long email. But, if you do it right, you have a great opportunity to hone your customer service by communicating with them clearly and concisely.
6 Tips for Responding to Customer Service Emails
Before replying, please read the email carefully.
When it comes to customer support, good service takes priority over speed. If the email does not contain enough information for you to address the request, it is acceptable to ask for clarification.
A woman with curly red hair smiles while working on a laptop in a cozy café setting.
Use your client's name
Even though many companies today use mass email services , humans still respond to the majority of customer service emails. It's easy to lose sight of this when you're answering a large number of emails each week, but people appreciate being treated like humans. Plus, Cisco's study showed that people are willing to pay more for personalized services. Always use the customer's name when responding to their emails.
