Content Overlaps Positive Content

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Even So, There Are Certain "Traps" That A Company Can Encounter When Managing Negative Comments And Proposals For Improvement. In Fact, With The Increase In Social Networks And Digital Channels, The Perverse Use Of These Tools Has Grown, Leading To Unethical Practices By Some Consumers: Predominant Negative Comment: These Types Of Lines Written By The User About Brands They Tend To Concentrate More Negative Comments Than Positive Ones.

This Is Common Behavior On Social Networks, Where turkey virtual number for whatsapp Critical . Blackmail: They Are Few, But They Are Especially Concentrated In Sectors That Require Physical Presence, Such As Tourism And Restaurants. Bots And Fake Reviews: Only On Amazon, In , Thanks To The Customer Trust Department, More Than Millions Of Fake Reviews Were Detected By Companies That Pay Users To Write Them. We Must Be Attentive To This Type Of Comments, Especially If It Comes From Our Competition.

Zombie Complaints: These Are Those Complaints From The Past That Go Viral Once We Have Resolved Them. By Having A Great Push Of Interaction And Clicks, They Are Once Again Positioned As Topics Of Interest On Social Networks, So We Will Have To Act Quickly To Make It Clear That The Problem Has Already Been Resolved At The Time. If You Need Help From Professionals, At Tu-voz Contact Center We Put At Your Disposal Our Experience And Telemarketing Services, Omnichannel Service Or Lead Management.