Spiceworks is not necessarily an IMS solution, as it is more of a technology management software solution. Either way, there is a very viable incident management system available within this software that will allow you to increase customer satisfaction and streamline your helpdesk operations.
Spiceworks includes all the standard reporting, analysis, notifications, alerts, and prioritization features, but also a number of unique features, including expert advice, market insights, and trend research.
It offers everything from ticketing, email management, reporting, workflow configuration, and a host of other features on the IMS side.
The online alternative to Spiceworks is accessible from anywhere, but lacks the features of the self-hosted version.
Advantages:
Many unique features
Optimized IMS solutions
Great basic monitoring
Easy setup and training
Disadvantages:
Ads can be annoying
Limitations on scaling options
Price list:
It is free for commercial use in all packages, making Spiceworks an ideal tool for businesses looking for an IMS solution without losing money.
9. Round deck
Rundeck is a unique open source incident management system that is DevOps-friendly. It is consistently uruguay phone number data rated as one of the best options for small operations and smaller response teams. Rundeck is not an IMS per se – it is more of a platform that enables the implementation of IMS solutions.
With a strong focus on automation, allowing you to streamline everything from customer support to ticketing to incident response, Rundeck lets you automate things like fixes, notifications, and diagnostics, greatly increasing the efficiency of your workflows.
It also offers unique features such as event triggers, load balancing, and automatic resource-based scheduling.
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