Body language is also very interesting for building trust. We have talked about observing the language of the interlocutor.
However, as a listener, you can also use this feature to show your interest in the dialogue. Posture, tone of voice, expressions and gestures can all be considered.
9. Put yourself in the other person's shoes
Empathy is essential in the process of active listening. With this in mind, while talking to someone, put yourself in the other person's shoes and try to understand what motivations, values, needs and expectations led them to think and do things the way they do.
Remember that each person has a different new zealand mobile database experience and background , so we must try to see things from this other perspective.
10. Offer feedback
Last but not least, always provide feedback to the interlocutor at the end of the dialogue, showing how you have interpreted the information, giving compliments or constructive criticism.
The important thing during the communication process is to be able to develop a genuine interest in what is being said , to be able to offer your attention and time to that person without interruptions and distractions.
Active listening, therefore, can help not only to improve internal relationships within the company, but also in sales processes , especially those in which the customer has direct contact with the business professional.
Now that you've made it this far, how about learning more about communication skills ? Check out our article on the topic!
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