Because of this, they are inevitably distracted, and during peak loads their capabilities are still often insufficient.

[sami1]

Because of this, they are inevitably distracted, and during peak loads their capabilities are still often insufficient.


Because of this, they are inevitably distracted, and during peak loads their capabilities are still often insufficient.



Our customer has decided to automate the work and implement modern technologies - a Voice Robot, if it can help him. Solution Our customer received calls to hotels and other accommodation facilities every day, but almost always the subscribers asked the same type of questions: Are there any rooms available for a specific date? How much does it cost to book a room? Where is the accommodation located and how to get there? Is breakfast included? What time is check-in and check-out? Is it possible to pay by card? Are there any discounts? Is there a 24-hour check-in, what time can I arrive? Is it possible to reschedule/cancel a reservation? Less common, but still regular questions: Is there a transfer? Where does the window face? Is there an elevator? Is there air conditioning? Is it possible to stay with pets? Is there any lunch option nearby? Guests ask all these questions, with different wording, in 91% of cases (and in 76% of them they started with questions about the reservation).





We concluded that to answer standard questions, it is enough belize cell phone number list to write the robot's answers and integrate it with the CRM (so that it can book a room, reschedule or cancel a reservation). It will be able to intercept all conversations with clients and answer most of their questions. In certain cases not written in the script (or at the client's request), the robot will switch the dialogue to the administrator.
- a Voice Robot, if it can help him. Solution Our customer received calls to hotels and other accommodation facilities every day, but almost always the subscribers asked the same type of questions: Are there any rooms available for a specific date? How much does it cost to book a room? Where is the accommodation located and how to get there? Is breakfast included? What time is check-in and check-out? Is it possible to pay by card? Are there any discounts? Is there a 24-hour check-in, what time can I arrive? Is it possible to reschedule/cancel a reservation? Less common, but still regular questions: Is there a transfer? Where does the window face? Is there an elevator? Is there air conditioning? Is it possible to stay with pets? Is there any lunch option nearby? Guests ask all these questions, with different wording, in 91% of cases (and in 76% of them they started with questions about the reservation).





We concluded that to answer standard questions, it is enough to write the robot's answers and integrate it with the CRM (so that it can book a room, reschedule or cancel a reservation). It will be able to intercept all conversations with clients and answer most of their questions. In certain cases not written in the script (or at the client's request), the robot will switch the dialogue to the administrator.