Definition of Inactivity: Define what constitutes "inactive" for your Telegram list (e.g., no interaction with bot, channel, or group for 60/90/180 days).
Re-engagement Campaigns: Before outright deletion, send a targeted re-engagement campaign to inactive users: "We miss you! Want to keep receiving updates on [Your Niche]? Click here to confirm."
Automated Removal: For users who don't respond to re-engagement or remain inactive beyond your defined threshold, automatically remove them from your active marketing lists (and consider full deletion if no other lawful basis for retention exists).
GDPR/PDPO Link: Storage Limitation principle – don't keep data longer than necessary.
Handle Unsubscribes & Opt-Outs Immediately:
Prompt Action: When a user sends a /stop command or brazil telegram users mobile phone number list similar, immediately remove them from all marketing lists.
Confirmation: Send a brief confirmation: "You've been unsubscribed. We're sorry to see you go!"
No More Messages: Ensure no further marketing messages are sent.
GDPR/PDPO Link: Right to Object (to direct marketing), Right to Erasure.
Address Invalid or Undeliverable Phone Numbers/Emails:
Identify: If you're sending SMS/emails via Telegram integrations, track hard bounces or undelivered messages.
Action: Immediately remove these invalid contacts from your active lists. Attempt re-verification if the user is otherwise valuable, but don't repeatedly try to send to invalid numbers.
Merge Duplicate Profiles:
Identify Duplicates: Users might interact with your bot, then join your channel, then provide their email. Use unique identifiers (like Telegram User ID, email, or phone number) to identify and merge duplicate profiles in your CRM.
Consolidate Data: Combine all interactions and data points into a single, comprehensive user profile.
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