Plivo’s Guide to Toll Fraud Prevention: How to Protect Your Business
The Global Fraud Loss Survey 2023 found that robocall scams in North America now account for more than 50% of global losses. Yet, many businesses are unprepared to deal with robocall scams and their implications for customers.
As businesses increasingly rely on automated systems chinese singapore phone number list and digital communication, the opportunities for fraudsters to exploit vulnerabilities also rise.
Toll fraud not only affects customer trust but can lead to significant financial losses and damage to a company's reputation. It is crucial for businesses to understand the mechanisms of such frauds and implement robust prevention strategies to safeguard their operations and maintain customer confidence.
In this guide, we’ll dive deeper into toll fraud and explain how to take steps to protect your business.
What is toll fraud?
Toll fraud, otherwise called international revenue sharing fraud (IRSF), occurs when an unauthorized individual gains control of a company’s phone system to transfer long-distance, international, or even premium-rate calls at the owner's expense.
Usually, fraudsters gain access to voice mail systems or private branch exchanges (PBXs) that are not adequately secured. They use this access to make call-through calls, which rack up expenses by using unreasonable foreign or premium services.
